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Got a question? All Frequently asked questions are below.


If the Customer is not entirely satisfied with the purchase, he/she will be entitled to return the Product that has been delivered, on his/her own cost, within a term of 14 days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by the Seller on the Return Policy, provided that the Product has not been worn (trying on clothing is permitted), is undamaged and (insofar as possible) is in the original and undamaged packaging.

If the package has already been shipped, shipping charges are not refundable.
Products purchased with a discounted price are NOT refundable.

Before returning Products, the Customer must attach MyWeigh PO Box details to the front of the package and post ONLY via Royal Mail.


The Seller is required by law to provide a Product that meets the contract with the Customer.

The Customer must check the Product as soon as he/she receives it, before removing the tags and/or using the Product itself and inform the Seller about any eventual defect within the term of 14 days.

The Customer will be required to provide proof of the defect such as pictures of the Product with tags still attached and of the defect itself.
If a damage occurs after the tags have been removed and/or the Product has already been used and/or washed by the Customer, the Seller will require additional proof and information such as washing and/or drying method.

The Customer will fully cooperate with the Seller’s requests and/or requirements


Return Address

PO Box 17481
B25 9JH

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